Changing Demand

Paul Carter, CEO of mobile network benchmarking firm Global Wireless Solutions, says of the situation: “The pandemic has made people more reliant on their smartphones and networks more than ever before. Lockdown measures and ongoing social distancing have meant that voice and video calling have all but replaced face-to-face conversations in most aspects of our work and social lives during the past six months.”

He adds: “As we continue to adapt and change our connectivity habits, so too will the demands and challenges placed on operators. They must continue to be diligent and focused on maintaining their networks to ensure they are meeting demand and delivering on customer expectations.”

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